Quortly

Privacy Policy

Last updated: January 15, 2026

Introduction

JiaYou Tennis ("we", "us", or "our") operates Quortly, a platform for tennis court reservations and club management. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Quortly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

  • Name (first and last)
  • Email address
  • Phone number (optional)
  • Profile photo (optional)
  • Password (encrypted)

1.2 Payment Information

When you make a reservation or purchase a membership:

  • Credit/debit card information (processed securely by Stripe)
  • Billing address
  • Transaction history

We do not store your complete credit card information. All payment data is handled by Stripe, our PCI-compliant payment processor.

1.3 Usage Information

We automatically collect information about how you use our Service:

  • Court reservations and booking history
  • Club memberships and activity
  • Pages visited and features used
  • Time and date of visits
  • Device information (browser type, operating system)
  • IP address and location data

1.4 Communication Data

We collect information when you communicate with us:

  • Customer support inquiries
  • Email correspondence
  • Feedback and survey responses

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process court reservations and membership purchases
  • Send booking confirmations and reminders
  • Process payments and prevent fraud
  • Provide customer support
  • Send important service updates and notifications
  • Improve our Service and develop new features
  • Analyze usage patterns and trends
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. How We Share Your Information

3.1 With Tennis Clubs

When you make a reservation or join a club, we share necessary information with that club:

  • Your name and contact information
  • Reservation details
  • Membership status

3.2 With Service Providers

We share information with trusted third-party service providers:

  • Stripe (payment processing)
  • Firebase/Google Cloud (hosting and database)
  • Email service providers (transactional emails)
  • Analytics providers (Google Analytics)

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes or government requests
  • Enforcement of our Terms of Service
  • Protection of our rights or safety
  • Investigation of fraud or security issues

3.4 Business Transfers

If Quortly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication via Firebase Authentication
  • Regular security audits and updates
  • Access controls and monitoring
  • PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Update

You have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Download a copy of your data

5.2 Delete Your Account

You may request deletion of your account and personal information at any time. We will retain certain information as required by law or for legitimate business purposes.

5.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your account preferences.

5.4 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences (e.g., dark mode)
  • Keep you signed in
  • Analyze usage patterns
  • Improve Service performance

Types of cookies we use:

  • Essential cookies: Required for the Service to function
  • Analytics cookies: Help us understand how you use the Service
  • Preference cookies: Remember your settings and choices

7. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

8. Children's Privacy

Quortly is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers.

10. Data Retention

We retain your information for as long as necessary to:

  • Provide our Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Inactive accounts may be deleted after a period of inactivity. We will notify you before deleting your account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising these rights

Note: We do not sell your personal information.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@quortly.com
  • Mail: JiaYou Tennis, Privacy Officer, Quortly Legal Department

For GDPR or CCPA-related requests, please use the subject line "Privacy Rights Request" and include your full name and account email address.

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